Shipping & Delivery
At Ittar, we are committed to delivering your order safely, quickly, and conveniently. We carefully pack every order to ensure your Ittar products reach you in excellent condition.
1. Order Processing
- Orders are generally processed within 1–2 business days after successful order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
2. Delivery Time
Delivery timelines may vary depending on your location and the courier service.
| Location | Estimated Delivery Time |
|---|---|
| Metro & Major Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote / Rural Areas | 5–10 Business Days |
Please note that these are estimated delivery timelines and may vary due to courier delays, weather conditions, public holidays, high-demand periods, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on selected orders or above a specified order value.
4. Order Tracking
Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.
You can use the tracking information to check the current status of your shipment.
5. Delivery Address
Please make sure that your shipping address, mobile number, and other contact details are correct before placing your order.
Once an order has been dispatched, changing the delivery address may not be possible.
If a shipment cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
6. Delayed Delivery
While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to:
- Weather or natural events
- Courier or logistics issues
- Public holidays
- High order volumes
- Incorrect or incomplete address information
- Remote delivery locations
- Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact our customer support team with your order number.
7. Damaged Package
If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept the shipment where possible.
If you receive a damaged product, contact us as soon as possible and provide:
- Your Order ID
- Photographs of the package
- Photographs of the damaged product
- A brief description of the issue
This will help us investigate the matter and provide an appropriate resolution.
8. Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.
Please keep the original packaging and provide photographs or other relevant information requested by our support team.
9. Delivery Attempts
Our courier partner may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the package.
If the shipment is returned to us because of repeated failed delivery attempts, an incorrect address, or refusal to accept the package, re-shipping may be subject to additional charges.
10. Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact our customer support team.
Email: [Your Email Address]
Phone: [Your Contact Number]
Business Hours: [Your Business Hours]
Please include your Order ID when contacting us so that we can assist you faster.
Note: Delivery timelines mentioned above are estimates and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination and courier service.